How can we help?

Email support@cantmiss.app. Include the app version, macOS version, and a short description. For billing or recovery, include the purchase email and Stripe receipt ID.

Recover after erasing or replacing a Mac

1. Download and open Can’t Miss on the new installation.
2. Choose Recover My License in the app. The app opens a paired browser page.
3. Submit the email used at purchase.
4. Enter the emailed code back in that Can’t Miss app within 15 minutes.

Successful recovery transfers the one active seat. The old installation cannot renew; an already cached lease can last up to seven days.

No recovery email

Check spam, confirm the purchase email, wait a few minutes, and start a fresh recovery from the app. Each code is short-lived and paired to the installation that requested it.

Billing and refunds

See the Terms of Sale and 30-day Refund Policy. Contact us before opening a chargeback so we can correct a duplicate or mistaken purchase promptly.

Security and privacy

Never send us complete card details, calendar event contents, recovery codes, refresh credentials, or private keys. For a security report, use the support address with the subject “Security report.” See the Privacy Notice.